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We use a unique six-phase process to create successful, digitally-driven customer engagement solutions, from discovery to strategy development, implementation, and measurement.
We enable faster, smarter, and more agile omnichannel customer service, regardless of your contact center size or infrastructure. By combining strategic partnerships with expertise in technology solutions, we provide tools for medium to enterprise-scale organizations that meet current needs and evolve for the future. eSAL excels at managing diverse technology platforms, applications, and communication media to deliver comprehensive contact center infrastructure.
20+ years in the industry, with over 2000 agents serving clients across utilities, banking, and communications.
Every customer interaction is a growth opportunity. Selling to existing customers costs 5x less than acquiring new ones. We convert service interactions into sales, ensuring each conversation adds value and drives revenue growth.