Customer Engagement

Creating Lasting & Beneficial Relationships.

Great Experiences
Go Beyond Technology

Digital
Transformation

Digital transformation is about more than just adding channels. It’s about seamless integration, real-time insights, empowered employees, and continuous improvement.

Nex-Gen
Technology

Our solutions provide the tools, technology, and expertise to engage customers on their terms. We combine services with next-gen tech to deliver consistent, rewarding experiences.

Unique Customer Engagement

We help clients grow by deepening customer understanding and turning insights into lasting relationships and measurable success.

Our Execution Model

We use a unique six-phase process to create successful, digitally-driven customer engagement solutions, from discovery to strategy development, implementation, and measurement.

Customer Desire

Identifies target customers, engagement
strategies, and the value to unlock.

Identity

Creates data-driven customer profiles to inspire engagement based on shared behaviors and motivations.

Customer Journey

Maps customer identity to identify key moments, activities, and touchpoints for continuous engagement.

Engagement Idea

Encourages individuals to actively participate in their experiences.

Engagement Blueprint

Guides the development of touchpoints, value exchanges, and overall strategy.

Experience Map

Planning, creative, UX, CRM, and analytics teams collaborate to build the Experience Map and define KPIs.

Areas of Expertise

B2B

Content Engagement

CRM
Solutions

Data & Analytics

Social
CRM

Ecommerce

Direct Digital Marketing

User Experience

Top-tier Operations Powered by Engaged, Empowered Professionals

With over 20 years of experience, eSAL connects brands with customers to solve problems and build lasting relationships. Our focus on innovation, employee engagement,and performance management sets us apart. We hire selectively, maintain high engagement scores, and improve productivity with tools like unified desktops and multichannel integrations. Our services include data mining, predictive modeling, and analytics, as well as programs like Voice-of-the-Customer and Net Promoter Score to drive client business decisions.