Our Journey
With over 20 years experience, we’ve built a strong reputation working across diverse industries.
The Journey So Far
Founded in 2001 by Kojo Afedzi Hayford, eSAL began as a tech powerhouse delivering ICT solutions to top companies and governments in emerging markets. Today, we’ve evolved into a global Business Process Outsourcing (BPO) company passionate about delivering customer experience and support services that truly connect with your customers—wherever they are. We’re experts in delivering customized multilingual solutions, helping businesses of all sizes cut costs, boost efficiency, and strengthen customer loyalty.
Systems integrator, deploying BOT & UC services to telecoms
Added Healthcare services by delivering CX services to 16 million subscribers
2-Time BPO Service Provider of the Year at the Ghana Telecom Awards
Delivered outsourcing solutions for a US-based HR company
Deepening our presence in
Europe and USA; expanding operations to new markets, South Africa, Ethiopia and Nigeria.
Morphed Tech services to Telecom into outsourcing relationship
Added Utility CX services to 5 million subscribers
Pioneered a global Digital Marketing Services and eBanc Assurance platform for the (BFSI) market
Secured funding from British International Investment (BII) to scale operations.
Established presence in Kenya
