loader image

eSAL BPO

Recruitment & Training

Simplify your hiring process and set your team up for success!

Get Started

Recruitment-as-a-Service

We supply recruitment-as-a-service, connecting you with top-tier talent who fit your call center culture perfectly. Whether you’re hiring for specific skills or scaling your team, our flexible, cost-effective solutions ensure a smooth process that keeps your business running strong.

Connect with exceptional talent

Speedy and Effective Hiring

Our streamlined process ensures you find the right candidates fast, keeping your team fully staffed and ready to go. Whether it’s filling urgent roles or planning for the long term, we’ve got you covered.

Customized Solutions Designed to Scale

As your business expands, we’re here to meet your evolving hiring needs with scalable recruitment strategies—making sure you always have the perfect team to fuel your success.

Seamless Integration

We handle every part of the recruitment process—from sourcing to assessments—making it simple and stress-free for you. We’ll find the perfect hires who align with your company’s values and goals, ensuring a smooth and seamless integration into your team.

Discover Our Recruitment Strategy

We find top talent through a variety of channels, including:

  • Partnerships with educational institutions, embassies, and social impact organizations.
  • Job ads.
  • Our Work Readiness and impact sourcing training programs.
  • Social Media Groups.

We shortlist based on the following criteria:

  • High School & University graduates.
  • Financial need / status.
  • Long-term unemployment.
  • Women.
  • People with Disabilities.
  • Refugees.
  • Other Marginalized Groups.

Candidates complete language tests and verbal and non-verbal reasoning psychometric assessments to give us insights into their potential, problem-solving abilities, and cognitive flexibility.

In-person assessments to evaluate leadership qualities, teamwork, communication, and cultural fit.

Successful candidates embark on a 4-week intensive training program where they’ll :

  • Build confidence with Behavioural Skills Development .
  • Master advanced BPO customer service techniques.
  • Explore modern sales and digital marketing strategies.
  • Gain specialized technical skills to ensure they’re ready to excel.

New Brand Ambassadors enjoy two weeks of hands-on training with the support of a buddy system and shadowing experienced team members. This helps them gain valuable insights, build confidence, and smoothly integrate into their new teams.

We invest in our brand ambassadors’ growth with ongoing training and career development opportunities. We also offer them competitive salaries, mentorship, and wellness support.

Training Services

Our training programs bridge skills gaps, boost performance, and empower your team to deliver exceptional customer service and achieve your business goals with confidence.

Customized Training

Our tailored training programs are designed with your business in mind. We focus on the key areas that matter most to keep your team’s skills sharp, relevant, and ready to excel.

Flexible Ways to Learn

We offer versatile training options—online modules, on-site workshops, or a blended approach. This way, you can choose the format that works best for your team’s needs and schedule.

Expert-driven Development

Our training is led by experts who provide mentorship and support. We focus on practical skills that will help your team excel in real-world scenarios, ensuring that your business is equipped for success.

Track & Analyze

We track success with measurable outcomes like improved customer satisfaction and employee performance. By continuously monitoring progress, we ensure your training programs keep evolving and delivering.amazing results

Customized Training

Our tailored training programs are designed with your business in mind. We focus on the key areas that matter most to keep your team’s skills sharp, relevant, and ready to excel.

Flexible Ways to Learn

We offer versatile training options—online modules, on-site workshops, or a blended approach. This way, you can choose the format that works best for your team’s needs and schedule.

Expert-driven Development

Our training is led by experts who provide mentorship and support. We focus on practical skills that will help your team excel in real-world scenarios, ensuring that your business is equipped for success.

Track & Analyze

We track success with measurable outcomes like improved customer satisfaction and employee performance. By continuously monitoring progress, we ensure your training programs keep evolving and delivering.amazing results

Our Training Courses

Customer Service

  • Contact Centre 101.
  • Delivering Exceptional. Customer Service.
  • Customer Conflict Resolution.
  • Managing Customer Expectations.
  • Communication Skills.

Sales & Digital Marketing

  • Customer Need Finding.
  • Handling Customer Objections.
  • Selling to Different Customer Types.
  • Digital Marketing Foundations.

Let’s build your dream team together!

From recruiting top talent to providing tailored training and seamlessly deploying candidates, we’ve got you covered.

Get Started

Ready To Go?

Let’s Make It Happen