EW
Emmanuel Annor Wereko
Chief Operating Officer
LinkedInThe story of a deliberate, strategic evolution: from a BPO operator to an Agentic Process Orchestrator.
Foundations
2001
Founded as a systems integrator, deploying Build-Operate-Transfer (BOT) and Unified Communications (UC) services to telecom operators.
Transition
2005 – 2010
Transformed technology services into a formal outsourcing relationship with telecom partners, laying the groundwork for scaled BPO operations.
Recognition
2011 – 2014
Recognised as BPO Service Provider of the Year at the Ghana Telecom Awards, twice, validating operational excellence and client trust.
Milestone
2015 – 2018
Built a global Digital Marketing Service and launched the eBanc Assurance platform for the Banking, Financial Services and Insurance (BFSI) market.
Globalization
2019 – 2021
Signed first fully offshore outsourcing engagements and delivered enterprise outsourcing solutions for a US-based human resources company.
Investment
2022 – 2024
Secured investment from British International Investment (BII) to scale operations. Established presence in Kenya and deepened East African reach.
Expansion 2.0
2025
Expanding operations to new markets including South Africa, Ethiopia and Nigeria, while deepening presence in Europe and the United States.
Agentic AI
2026
Leading the shift to Agentic AI, autonomous process orchestration that combines African talent, regulatory-grade governance, and outcome accountability.
Mission
To be the defining Agentic Process Orchestrator for global enterprise - built on African intelligence, powered by AI, and accountable to outcomes.
Vision
A world where African AI talent powers global commerce - and where every service interaction is an opportunity to create economic value at home.
Our core values
Together, these values drive us to deliver outstanding experiences.
Always ready, even before you need us.
Shaping the future with creativity.
Precision and quality in every step we take, we measure twice and cut once.
Cherishing the connections we build.
Doing it right, even when no one is looking.
From the CEO
“Africa must build its own solutions.”
In 2001, Kojo founded eServices Africa - now a leading Pan-African BPO with operations in Ghana and Kenya, serving major clients across banking, telecommunications, and fintech.
Today his vision for eSAL is its next phase of growth: an AI-native operations platform powered by Agentic AI, with solutions tailored to African languages, regulatory environments, and market realities - across banking and finance, retail and e-commerce, telecommunications, insurance, healthcare, and the public sector.
He champions human-centric digital transformation - reskilling African talent to become the creators, supervisors, and innovators of an AI-driven economy, not just its participants - and building scalable, future-ready institutions across the continent.
Kojo Hayford
Founder & CEO
The team building eSAL at the intersection of AI, African talent, and enterprise accountability.
Talk to the team that turned 20 years of operational depth into the Agentic Process Orchestrator.