Solution
Accounts Receivable Management
AI agents recover more, faster – with specialists on the calls that need judgment.
Coverage Across Every Touchpoint
AI agents prioritise accounts, pace the dialer, draft compliant outreach and drive right-party contact across channels. Experienced eSAL collections specialists handle hardship cases, settlements and every conversation where judgment and empathy change the outcome.
- First-party and third-party collections
- Pre-charge-off and post-charge-off recovery
- No-contact, primary, secondary and default-judgment workflows
- Skip tracing and right-party-contact support
- Payment plans, settlements and post-dated arrangements
- Dispute handling and account documentation
AI agents at scale. Specialists on the calls that matter.
AI agents handle the routing, lookups, drafts and volume across every channel. Trained eSAL specialists step in on the exceptions and high-value conversations – the moments a customer needs a person who can decide.
Action
AI agents handle
Specialists own
Account strategy
Prioritizes accounts and paces the dialer
Supervisor callbacks and QA calibration
Right-party contact
Detects right-party contact
Hardship conversations
Resolution
Recommends payment plans within policy
Settlement negotiations
Compliance
Compliance-aware scripting prompts
Legal and regulatory escalations
Disputes & wrap-up
Flags hardship cues; posts call summaries and host-system updates
Complex disputes
Account strategy
AI agents handle
Prioritizes accounts and paces the dialer
Specialists own
Supervisor callbacks and QA calibration
Right-party contact
AI agents handle
Detects right-party contact
Specialists own
Hardship conversations
Resolution
AI agents handle
Recommends payment plans within policy
Specialists own
Settlement negotiations
Compliance
AI agents handle
Compliance-aware scripting prompts
Specialists own
Legal and regulatory escalations
Disputes & wrap-up
AI agents handle
Flags hardship cues; posts call summaries and host-system updates
Specialists own
Complex disputes
Built for your industry
Pick your vertical for a deeper look at how this solution maps to your operational reality.