From a 14-seat fintech pilot to nationwide utilities and global telco platforms - how eSAL designs, staffs, and runs operations that scale with the businesses they serve.
Telecommunications
Winning a global bid to architect, staff, and operate a 150-agent integrated contact platform for one of the world's largest telcos.
150
Agent capacity
1
Integrated platform
Turn-key
Delivery model
Banking · Managed services
Giving a leading bank a single, always-on point of contact – and bringing its customer experience in line with the central bank's standards.
Fintech · Money transfer
From a 14-seat pilot to 100+ omnichannel agents serving 7 languages — without losing the human touch.
Insurance · eBancassurance
An outbound, NIC-licensed voice-signature programme that sold cover to bancassurance clients without a single branch visit – generating 22,768 leads.
Aviation · CX operations
A centralised contact center that mobilised an average of GHS1.5M in monthly ticket sales and helped the regional West African airline become the preferred regional airline.
Energy & utilities
A 30-seat pilot grew into a national contact engine handling 5,500+ daily interactions for the national electricity utility.
Aviation · Managed services
A single point of contact and after-hours coverage for a global carrier – delivered to the global airline's worldwide brand standards.
A centralised contact center and organic social presence that helped the domestic airline become a strong competitor in Ghana's domestic aviation space.