Telecommunications
Winning a global bid to architect, staff, and operate a 150-agent integrated contact platform for one of the world's largest telcos.
An international telecoms operator launched a global bid to create an integrated contact center system for handling various customer service functions, from billing inquiries to fault reporting. eSAL won the contract to deliver a full turn-key solution, including professional services for hiring and staffing the operations.
A fully integrated contact center platform tailored to the international telecoms operator's diverse customer service needs.
Designed to support 150 agents with both IP and TDM systems.
A reliable European Directory Assistance platform with flexible IQ for consistent performance.
A modern Voice XML system powered by Speech Genie, featuring voice activation and Text-to-Speech.
Customer data appears instantly on agent screens, enabling faster, personalised responses.
The Result
150
Agent capacity
1
Integrated platform
Turn-key
Delivery model
150
Agents onboarded
