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eSAL BPO

The Journey So Far

Founded in 2021 by Kojo Afedzi Hayford, eSAL began as a tech powerhouse delivering ICT solutions to top companies and governments in emerging markets. Today, we’ve evolved into a global Business Process Outsourcing (BPO) company passionate about delivering customer experience and support services that truly connect with your customers—wherever they are.
 We’re experts in delivering customized multilingual solutions, helping businesses of all sizes cut costs, boost efficiency, and strengthen customer loyalty. Take a look at our journey so far:

2021

Founded as a Systems Integrator for telecom & BPO infrastructure

2007

 Expanded customer support operations

2010

Partnered with the Electricity Company of Ghana to provide customer care service to 2.2 million Ghanaians

2021

Provided HR outsourcing to a company in the USA

Meet Our Leaders

Kojo Afedzi Hayford

CEO & Founder

Emmanuel Annor

Chief Operating Officer

Helena Naana Nelson

Chief People Officer

Peter Kenny

Chief Revenue Officer

Victor Bannerman-Chedid

Chief Strategy Officer

Josephine Lartey-Doe

Head of Finance

Julian Ebo Kennedy

Head of IT

Sarah Amartey-Armah

Senior Manager of People & Culture

Ernest Amartey Otu

Senior Manager of Sales and Marketing

Naa Koshie Kwofie

Senior Manager of Client Success

Nii Ashiri Gogo

Senior Manager of Impact Sourcing

Mitch Levin

Senior Advisor

Ghana , The Perfect BPO Destination

Ghana has a high-performing regional ICT sector, with 80% population GSM signal coverage and impressive power generation and electrification capabilities.

Ready to Transform Your Business?

It’s Time to Level Up

Choose eSAL for cost-effective, efficient operations, access to top talent,
and the opportunity to thrive in a dynamic, growing market.

Get Started

Ready To Go?

Let’s Make It Happen